verizon bill

contact

Returns and Refunds Policy

Thank you for choosing Verizon Guest Pay for your mobile recharge needs. We value your satisfaction and strive to provide you with a seamless experience. Please read this Returns and Refunds Policy carefully.

  1. Refund Timeframe: Your payment is only eligible for a refund before posting to your carrier; once posted to Verizon, it cannot be refunded.
  2. Eligibility for Refund:
    • The recharge has not been posted to the Verizon account associated with the transaction.
    • Payment has not been posted to Verizon for some reason.
  3. Non-Refundable Transactions: Transactions already posted to the Verizon account are considered non-refundable.
  4. How to Request a Refund:
    1. (a) Contact Us: Reach out to our customer support team at support@verizonguestpay.com or +1 (347) 809-3331 within the 7-day refund period.
    2. (b) Provide Transaction Details: We may require details such as your transaction ID, email address, and other relevant information.
    3. (c) Verification: We will verify your eligibility for a refund based on the criteria in Section 2.
    4. (d) Refund Processing: If approved, we will process the refund per our standard procedures.
  5. Refund Method: Approved refunds will be processed to the original payment method. Please allow 5 business days for the refund to appear, depending on your payment provider.
  6. Contact Information: For questions or assistance, contact our support team at support@verizonguestpay.com or +1 (347) 809-3331.

Changes to the Policy: Verizon Guest Pay reserves the right to modify or update this policy at any time. Updates will be posted on our website, and it’s your responsibility to review this policy periodically.